Online horecatraining Gastvrijheid ⋆ HorecaHero

40 minuten

Over de online training Gastvrijheid: Gastvrijheid? Wat is dat nu eigenlijk? In deze training gaan we je dit uitgebreid uitleggen. Je leert niet alleen de basis, maar ook wat je als gastheer/vrouw kunt doen om het de gast nog meer naar de zin te maken! We helpen je inzicht te krijgen in de verschillende processen en de behoeftes van de verschillende gasten die je misschien zult ontvangen.

De volgende onderwerpen zullen onder andere aan bod komen:

De definitie van Gastvrijheid
Toelichting Gastvrijheidsmodel
Het verschil in gastvrijheid bij een horecaonderneming
Verwachtingen bij Gastvrijheid
De doelstellingen achter de horecabehoeftes
De meest bekende hoofdgroepen
Bezoekfases

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